Our website address is: http://ciaoitalyskipton.co.uk
This Privacy Policy will inform you of the nature of the personal information about you that is processed by us and how you can request that we delete, update, transfer it and/or provide you with access to it.
This Privacy Policy is intended to help you make informed decisions when using the Site and our Services. Please take a moment to read and understand it. Please note that it should be read in conjunction with our website Terms and Cookie Policy.
Please also note that this Privacy Policy only applies to the use of your personal information obtained by us, it does not apply to your personal information collected during your communications with third parties who collect it for their own purposes.
Your information is your information and we understand that, which is why we are committed to respecting the privacy of anyone who visits our restaurants (our “Services”) or our website (the “Site”).
This privacy policy (“Privacy Policy”) explains our approach to any personal information we might collect from you (or where a third party has collected it on our behalf) because we want to ensure that you understand this. It also explains what our purpose is when we process this information and your rights surrounding this.
WHO ARE WE AND WHAT DO WE DO?
The Site and our Services are operated by Ciao Italy Ristorante Italiano (“we”, “us” or “our”).
Ciao Italy Ristorante Italiano is the data controller responsible for your personal information.
HOW TO CONTACT US?
If you have any questions about this Privacy Policy or wish to exercise your rights set out in this Privacy Policy, please contact our friendly Data Privacy Manager by:
sending an e-mail to hello@ciaoitalyskipton.co.uk
or writing to us at Ciao Italy Ristorante Italiano, 2 Keighley Road, Skipton, BD23 2NS.
WHAT PERSONAL INFORMATION DO WE COLLECT AND HOW DO WE USE IT?
We collect and use your personal information in a variety of ways, for example, to provide you with the Services that you have requested from us such as making a table booking or to send you marketing. We have set out below the ways in which we collect your personal information and the reasons why we use it.
HOW DO WE SHARE YOUR PERSONAL INFORMATION?
We do not sell any of your personal information to any third parties. Your privacy is important to us. However, we will share your personal information with a variety of companies, where it is necessary to do so, in order to enable us to provide the services to you as set out in this Privacy Policy.
We will not share your information with any other companies.
HOW DO WE OBTAIN YOUR CONSENT?
Where our use of your personal information requires your consent, you can provide such consent at the time we collect your personal information following the instructions provided; or by informing us by e-mail, post or phone using the contact details set out in this Privacy Policy.
OUR USE OF COOKIES AND SIMILAR TECHNOLOGIES
Our Site uses certain cookies, pixels, beacons, log files and other technologies of which you should be aware.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION FOR?
Regarding personal information we have processed in connection with the supply of our products and services to any customer, we will retain personal information relevant to that supply of products or services for six years from the date of supply and in compliance with our obligations under the EU General Data Protection Regulation (or similar legislation around the world). We may then destroy such files without further notice or liability.
Regarding any other personal information we have processed, we will retain relevant personal information for a period of three years from the date of our last interaction with you.
If you have opted out of receiving marketing communications from us, we will need to retain certain personal information indefinitely so we do not send you marketing communications again.
If your information is only useful for a short period e.g. for specific marketing campaigns we may delete it at the end of that period.
CONFIDENTIALITY AND SECURITY OF YOUR PERSONAL INFORMATION
We are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration.
We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from:
- unauthorised access;
- improper use or disclosure;
- unauthorised modification; and
- unlawful destruction or accidental loss.
All of our employees and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all users of our Services.
HOW TO ACCESS YOUR INFORMATION AND YOUR OTHER RIGHTS?
You have the following rights in relation to the personal information we hold about you:
If you ask us, we’ll confirm whether we’re processing your personal information and, if so, provide you with a copy of that personal information (along with certain other details). If you require additional copies, we may need to charge a reasonable fee.
You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable). If we’ve shared your personal information with others, we’ll let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
You can ask us to ‘block’ or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information or you object to us processing it. It won’t stop us from storing your personal information though. We’ll tell you before we lift any restriction. If we’ve shared your personal information with others, we’ll let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
You have the right, in certain circumstances, to obtain personal information you’ve provided us with (in a structured, commonly used and machine readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice.
You can ask us to stop processing your personal information, and we will do so, if we are:
relying on our own or someone else’s legitimate interests to process your personal information, except if we can demonstrate compelling legal grounds for the processing;
processing your personal information for non-personalized direct marketing.
You have the right not to be subject to a decision when it’s based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such profiling is necessary for entering into, or the performance of, a contract between you and us.
If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.
CHANGES TO THIS PRIVACY POLICY
We may make changes to this Privacy Policy from time to time.